Observability Architect

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**
- Architect and implement full-stack observability platforms encompassing metrics, logs, traces, synthetic monitoring, RUM, and business telemetry using Elastic, Dynatrace, New Relic, Datadog and AppDynamics.
- Define and enforce observability standards and instrumentation guidelines across microservices, APIs, front-end, and legacy systems in hybrid cloud environments.
- Lead OpenTelemetry adoption for vendor-neutral, portable observability solutions.
- Integrate observability into CI/CD pipelines, GitOps, and progressive delivery with engineering and DevOps teams.
- Collaborate with platform, cloud, and security teams to ensure end-to-end visibility across AWS, Azure, GCP, and on-premises systems.
- Conduct root cause analyses, incident reviews, and reliability engineering to reduce MTTR and improve MTBF.
- Evaluate and implement new observability tools aligned with enterprise architecture and scalability requirements.
- Provide technical mentorship and promote observability best practices to foster a data-driven culture.
- Drive observability governance and maturity models ensuring compliance with SLAs and customer experience goals.

**Who You Are**

**Required Technical and Professional Experience:

- **
- 8-10 years of overall IT industry experience with a strong focus on O **bservability and monitoring solutions**.
- Proven expertise in **designing, implementing, and managing observability solutions**using the **Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) or equivalent**
- Experience in building and optimizing **data ingestion pipelines, index lifecycle management, and cluster operations**for high availability and performance.
- Strong delivery management skills with experience in **leading technical teams, managing client expectations, and driving solution delivery end-to-end**.
- Ability to collaborate across functions (developers, infra teams, security) to ensure successful integration of observability into enterprise environments.
- Excellent communication skills with the ability to **translate business observability needs into technical solutions**.

**Preferred Technical and Professional Experience:

- **
- Experience with other **observability platforms**such as **Grafana Cloud, Prometheus, Loki, Tempo**.
- Familiarity with **APM solutions like Dynatrace, AppDynamics, or New Relic**.
- Exposure to **cloud-native observability**on AWS, Azure, or GCP.
- Knowledge of **automation, CI/CD, and DevSecOps practices**in integrating observability into modern delivery pipelines.
- Prior experience in **mentoring teams, defining observability standards, and building best practices**across programs.
- Relevant certifications such as **Elastic Certified Engineer**or certifications in Grafana/Dynatrace are desirable.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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