Csod Administrator

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

**Job Description**:
CSOD Administrator

Exp
- 4 to 6years

Location
- Bangalore

Key Qualifications and Competencies:

- 4 to 6 years of experience working with an enterprise-level Learning Management System (LMS); Cornerstone OnDemand preferred.
- Advanced knowledge of MS Excel
- Excellent organizational, planning and administrative skills, including the demonstrated ability to organize, prioritize, and manage simultaneous projects.
- Excellent interpersonal skills, telephone manner, personal contact.
- Excellent verbal and written communication skills.
- Extreme customer service orientation.
- Ability to handle sensitive information with discretion, and ability to exercise sound judgment.
- Strong problem solving skills.
- Ability to learn systems and processes quickly.
- Proactive team player with a strong desire to learn and grow.

**Responsibilities**:

- Configuration and maintenance of the Cornerstone OnDemand system.
- Second-level support involving all technical inquiries for CSOD.
- Troubleshooting CSOD-related issues from employees, managers, and the HR team.
- Investigate, test and implement new features and functionality of CSOD modules.
- Track and report on metrics in Cornerstone for both internal clients and stakeholders. This includes training of our HR Ops staff to properly do their own reporting and analytics.
- Perform quality assurance and testing on courses, features, and functionality associated with CSOD.
- Support training delivery, including setting up Events & Sessions, Trainers, etc.
- Support in driving the competency assessment and improvement for the Organization wide assessment process.
- Drive training administration for bulk user loads, user administration, and customer reporting.
- Create and provide training related dashboards, custom reports, development plans and documentation for all training related activities
- Work with Talent Management team and businesses to create Digital learning paths in cornerstone
- Bulk loads into the system, as necessary.
- Research and recommend system improvements that will enhance user experience in training and talent management