Retail Sales Officer

13 hours ago

Lucknow Uttar Pradesh, India Titan Company Full time

**Job Requirements**

**Job Title**: Retail Sales Officer - Jewellery Division

**Location**: Lucknow

**Experience Required**: 2 to 7 years

**Qualification**: Graduation is mandatory

**Job Description / Responsibilities**:

- Greet and assist customers in a professional and courteous manner in the jewellery showroom
- Demonstrate deep product knowledge of gold, diamond, platinum, and other jewellery collections
- Understand customer preferences and offer suitable products to maximize sales conversions
- Achieve individual and store sales targets on a daily/monthly basis
- Handle billing, packaging, and after-sales service effectively
- Maintain up-to-date knowledge of market trends, promotions, offers, and competitors
- Ensure proper display of products, stock replenishment, and cleanliness of counters
- Build long-term customer relationships through effective follow-ups and personalized service
- Support visual merchandising and in-store branding initiatives
- Collaborate with team members to achieve store objectives and maintain high customer satisfaction
- Handle customer queries, complaints, and returns with a solution-oriented approach
- Maintain records of sales, customer feedback, and daily footfall for reporting

**Required Skills**:

- Strong communication and interpersonal skills
- Proven sales background in premium or luxury retail (preferably jewellery)
- Customer-centric approach and high service orientation
- Knowledge of jewellery types, purity, pricing, and certification
- Basic computer skills (billing software, MS Excel, etc.)
- Ability to work in a target-driven environment
- Fluency in English and regional language (as applicable)

**Preferred Background**:

- Experience handling high-value sales and walk-in customers
- Team player with a pleasing personality and grooming

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