Customer Support Advisor

2 weeks ago

Gurgaon District Haryana, India Bridgexcel innovations pvt ltd Full time

Key Responsibilities:

- Build and retain customer loyalty by delivering an exceptional customer experience.
- Acting as the key coordinator between our customer, our primary network provider, suppliers, and couriers.
- Answer, end, and transfer calls professionally.
- Handle inquiries, update customer details, and log cases efficiently.
- Conduct welcome calls, search numbers, and reset passwords.
- Understand and explain pro-rata billing, CPI/RPI, and overspend in various categories.
- Decipher invoices, timestamp calls, compress/convert calls, and access Quality Contro

LOCATION- GURUGRAM

DAYS—5 DAYS WORKING( 2 DAYS ROTATIONAL WEEK OFF)

FACILITY—CAB FACILITY

SALARY—HIKE ON YOUR LAST DRAWN CTC

EXPERIENCE—FRESHER AND EXPERIENCE BOTH CAN APPLY.

EDUCATION—ANY GRADUATE

NEED INTERNATIONAL VOICE PROCESS CANDIDATE..

(NOTE—IMMEDIATE JOINER CAN APPLY ONLY)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

**Experience**:

- Total work: 1 year (required)

Work Location: In person

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