Admission Counselor

**Job** **Description - Admissions Counsellor-UK/Canada**

**Abo** **ut Company & Job Purpose**

**Summary**: Manya Education is the largest partner of The Princeton Review globally, (Founded in 1981, The Princeton Review headquartered in New York, is a part of ST Unitas, South

Korea’s largest ed-tech company). It offers an end-to-end eco-system for all higher education requirements for students in India with an ever-growing network of 40+ centres across PAN

India and omni channel presence having delivery across mobile, web and classroom. Manya

Education has established itself as one of the leading organisations in test preparation, academic tutoring and admissions to the world’s top universities.

**Key** **Deliverables**
- Achieve defined individual revenue targets.
- Fulfil Sales Management requirements as per audit scorecard.
- Achieve expected learning and development assessment scores and certifications.

**Ke** **y Responsibilities**
- Provide Pre
- sales counselling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, house calls, etc.
- Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
- Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
- Promote the outreach programs among the student community.
- Ensure high rate of conversion of all leads
- telephonic, forwarded and referrals to be successful in achieving the performance goals.
- Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
- Work closely with cross functional teams such as research, counseling, editing, SnQ, IT and

Finance and ensure IT related process compliances.
- Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT.
- Coordinate with respective team for the product services and seek support for second level counselling.
- Be responsibly proactive in up-selling and cross-selling relevant products.
- Maintain inventory of student’s kit and ensure timely issuance as per process.
- Coordinate with respective team for the product services and seek support for second level counselling.
- Be responsibly proactive in up-selling and cross-selling relevant products.
- Support Centre Manager in grievance management.
- Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
- Be proactive for self-development initiatives by participating in trainings and certifications.
- Owning the entire lifecycle of each student at each stage, maintaining database and to be able to extract reports.

**Proficiency Standard**
**Competency**

**Required**

**Compliance and maintenance of Standards (SOP) **Proficient

**Product Knowledge **Expert

**English Language proficiency - Spoken **Expert

**English Language proficiency - Written **Proficient

**Influence decision making process of the clients**
Expert

**(Internal & External)**

**Competitive Intelligence **Evolving

**Counselling Skills **Expert

**Appreciative inquiry **Proficient

**Interpersonal Skills **Proficient

**Ability to use online resources (Internet) **Proficient

**Working in ERP environment **Proficient

**MS Office Suite **Proficient

**Specifications**

**Educational Qualification: - Essential - Graduate**

**Experience: - 2+ Years**

**Department: - Admissions**

**Level of Impact: - Centre**

**Reports to: - AGM-Admissions**

**Type of Employment: - Full Time**

**Salary**: ₹300,000.00 - ₹600,000.00 per year

Ability to commute/relocate:

- Bengaluru - 560003, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Admissions Counseling: 1 year (preferred)

**Language**:

- English (preferred)