Citrix L2

7 days ago

Mumbai, India Allied Digital Full time

Citrix L2 (Noc, Soc, GSD, RDMS)

**Profile of the position**:
Hands-on experience on Citrix XenApp, Xendesktop 7.6 and above, PVS, MCS

Basic knowledge on Citrix Cloud and NetScaler

**Duties and Responsibilities**
- Providing support to NOC/ SOC/ GSD/ RDMS and assist within team in managing and implementing the Citrix environment.
- Work the ticket in timely manner
- Able to provide RCA and work towards resolution.
- Escalate to next level for complaints if not solved at his or her Level within 1 hr.
- Update case notes with your findings and close the ticket.
- Abide by all terms of Letter of Undertaking and follow the same.
- Follow all admin as well as security rules and regulations of the Organization.
- Report Information security incidents and weaknesses to Operations manager and CISO

**Knowledge, Skills & Competencies**:
Hands on experience including but not limited to:

- Experience in Citrix Administration on both XenApp and Xendesktop with multiple sites and farms.
- Must troubleshoot all the issues related to XenApp and Xendesktop 7.6 and above
- Must be working on VDI and HSD environment.
- Must be able to publish Application through XenApp.
- Must be able to publish Desktop through Xendesktop
- Must have hands-on experience on PVS or MCS
- Citrix patch management and policy configuration
- Should be able to work on roaming profiles through UPM
- Able to manage golden image (Manual/Automated Build), VDisk scaling Process (manual/automated)
- Basic knowledge on hypervisors like EXSI, Xenserver, Hyper-V
- Basic knowledge on NetScaler and Access gateway
- Basic knowledge on Microsoft RDS.

**Desired Qualification**
- Basic Education must have a Bachelor’s degree or Under Graduate in any stream
- Good Communication Skills (Written & Verbal)
- Understanding of ticketing system is also preferred.
- Must be willing to work in 24×7 rotational shifts.
- Previous NOC/GSD/RDMS/SOC experience will be a value add.

**Desired Experience**

Should have 4+ yrs. of experience providing Support to all technical departments on schedule time estimates for projects / task deliverables, adhere to SLA.

**Others**

Level - L2 Engineer

Grade
- Reporting to Manager Managed Services

Willing to work in Rational shifts.

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