Fraud Investigation Associate

2 days ago

Bengaluru, India slice Full time

Company Description

Got bills? Time to slice them

slice is India's best credit card challenger to pay bills, manage expenses, and unlock rewards. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. We have over 5 million registered members with an average age of 26, making us a market leader in a niche and growing segment.

Oh, btw, we also offer up to 2% cashback on every transaction and provide credit limit up to 10 lakhs. Yup, you can count on us

We are backed by leading investors such as Tiger Global, Insight Partners, Advent International, Blume Ventures and Gunosy Capital.

**Job Description**:
**About the role**

We are looking for a hard working individual with dynamic personality and decision making skills. The individual should be adaptive towards the start-up culture and should also have good communication skills with intermediate knowledge of Excel and basic knowledge of computers. You will be working as a part of the Risk team in the fraud department. As a part of a fast-growing startup, you are expected to be very proactive, process driven and adaptable.

**What You will do**
- Take ownership on gathering all possible information while investigating incidents.
- Initiate urgent actions as and when required to prevent future financial & reputational loss.
- Close review of card Fraud incidents received from different channels & conduct the investigation immediately.
- Close review of Merchant related Fraud received from various channels and conduct thorough investigation immediately.
- Coordinate with analytics and product teams to blacklist fraudsters details as available.
- Review declined transactions, contact customers to identify the use case and follow the transaction authorization process to decide whether to allow the user to make future transactions.
- Recommend new methods/tools to improve operational efficiency and investigation quality.
- Planning and executing investigations and closure of investigation reports as per defined timelines.

**Qualifications**:

- 1-3 years of working experience in traditional banking organizations.
- Graduate degree in any relevant field.
- Presentable (as you will need to talk to customers as a part of the investigation).
- Street smart and ability to detect patterns.
- You should be fluent in English (Kannada and Hindi - a bonus).

Additional Information

If slice is a cell, the Risk Team is the mitochondria and yes - they’re the powerhouse of this cell. To define in fancy words, the Credit Team enhances our state of the art underwriting models & credit strategies. If you’re one who simply doesn’t feel anxious with huge numbers, this team is tailor made for you.

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