Customer Support international Non Voice Process
1 week ago
Greetings from IntouchCX
We are currently Hiring for **International Non Voice Process | Customer Service Associate**
**Contact** **HR Sanjana** **8147091044**
The role of Customer Support Associate (CSA), will be responsible for:
- Answering player queries about features and functionalities of the clients service offerings
- Answering questions regarding game issues and making recommendations
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with players by solving their issues and ensuring satisfaction
**Requirements**:
- An obligation to deliver exceptional customer service
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and
- features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned.
Critical Skills:
- **Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation**:
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Educational/Work Experience and Requirements
- Must successfully pass a background check
- High school diploma or equivalent required
- **Post secondary degree is a plus**:
- **Must have at least six months customer service experience or equivalent**
**Benefits**:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- **Free Food and Transport while working on-site**:
- Medical Insurance
Pay: Up to ₹400,000.00 per year
**Benefits**:
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person
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