Emi Telecollection

Languages: English/Tamil/Kannada/Malayalam/Hindi/Telugu anyone needed

**Responsibilities**:

- Contact customers via phone to collect past due accounts
- Negotiate payment plans and settlements with customers
- Maintain accurate records of all interactions and payment agreements
- Update customer account information and payment status in the system
- Meet or exceed monthly collection targets
- Handle customer objections and provide solutions to resolve their debts
- Assist customers in setting up payment arrangements and provide follow-up
- Refer complex cases to senior staff or legal team as necessary

**Qualifications**:

- High school diploma or equivalent; college degree preferred
- Proven experience in a collections or customer service role
- Strong communication and negotiation skills
- Ability to handle stressful situations and difficult conversations
- Basic computer proficiency including Microsoft Office
- Knowledge of collections laws and regulations is a plus
- Ability to work independently and meet deadlines

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person