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Data Analytics
3 weeks ago
**JOB DESCRIPTION**
Become an integral part of our Data Analytics team Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.
**Job Summary**:
As a Data Analytics you will be responsible for central in understanding customers’ financial needs and their interactions with our products, services, and channels.
**Responsibilities**:
This is a vital hands-on role so we’re looking for exceptionally creative, ambitious, "data curious" thinkers who can help to extract true business value from data. A typical day might include:
- Searching for collections of behaviors and events that individually are innocuous but collectively indicate a likely next action in order to enable timely, relevant outreach
- Support & lead partnerships with key Operations stakeholders and Operations Product groups with strong understanding of business drivers, underlying data and processes
- Build business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
- Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
- Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools and quantitative methods such as trend analysis, segmentation, forecasting, optimization, and other techniques to improve business function performance.
- Creating self-serve tools to put real-time information in the hands of decision-makers
**Required qualifications, skills and capabilities**:
- Bachelor’s / Master's Degree in Mathematics, Statistics, Economics, Engineering, Computer Science, Data or Information Science, or related quantitative analytic field with 5+ years of data science experience
- Flexibility/adaptability, ability to listen and defend or change direction based upon team and stakeholder consensus
- Experience in wrangling large, complex datasets, strong database skills and ability to write, optimize and tune complex SQL scripts
- Experience delivering analytics solutions under strict timelines quick turn-around time
- Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
- Hands-on experience with standard data analytics tools and technologies ( at least four of SQL, Python, SAS, Tableau, Alteryx)
- Proven track record in solving business problems through fact-based and scientific analytics, like to focus on solving problems
- Have a demonstrated ability to think both independently and collaboratively to implement creative solutions that solve business problems, being diligent in the detail while maintaining focus on broader purpose and business objectives
- Recognize the stories in the data and tell them in ways that illuminate which customers are likely to do what next
- Are comfortable summarizing key information and presenting recommendations to multiple stakeholders to influence senior management
- Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency
**Preferred qualifications, skills and capabilities**:
- Previously worked in an insights function at a financial services firm or consulting firm supporting Financial firms.
- Have a strong grasp of big data disciplines, AWS, Agile (scrum) methodologies, and new technologies
**ABOUT US**
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
Our Consumer & Community Banking division serves our Chase customers through
