Mci Infra Collab&voice Srasc

2 weeks ago

Hyderabad, India RSM US LLP Full time

Perform the design, implementation, configuration of Microsoft Teams (voice, collaboration, teamwork) components for clients.
- Serve as a national resource and escalation point for projects across all regions.
- Construct roadmap and migration/integration technical plans for clients
- Draft statements of work to support the client project goals and outcomes.
- Identifying and escalating cross selling opportunities across RSM portfolio
- Establishing rapport and trust with key client decision makers
- Excellent verbal, written and interpersonal communication skills and ability to interact with external clients.
- Ability to multi-task and manage a variety of projects at once.
- Bachelor's degree in information technology or equivalent experience and technical certification
- Minimum three to five years' experience with related Microsoft 365 technologies such as Azure AD, Exchange online, Intune, SharePoint, and Teams.
- Lead customers in their transition into Microsoft 365
- High-level expertise in sophisticated identity, productivity, collaboration, security/privacy, and experience integrating them into cloud and hybrid solutions as required.
- Technical middle-market -scale experience with cloud & hybrid infrastructures
- Strong hands-on technical experience with Office 365 and across Office collaboration products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups
- Technical experience deploying Teams Voice solutions is a plus.
- Experience with conferencing room equipment (Poly, Pexip, Logitech) is a plus.
- Exposure to Power Automate, Flow, and/or Visio is a plus.
- Technical breadth. Experience with cloud, hybrid infrastructures and adjacent technologies, architecture designs, migrations, and industry standards required.
- Experience with Windows OS (Windows 10, Server 2012+), Group Policy configurations
- Microsoft Azure Services, direction and evolution as related to enterprise desktop, mobile and infrastructure services. Key areas include Azure Active Directory and modern authentication architectures, conditional access and deployment of services.
- IT consulting experience with mid-market clients a plus
- Microsoft certifications (MS-700, MS-720, MS-740)
- Office 365/Microsoft 365 design implementation and administration experience
- Experience with securing Office 365 tenants is a plus.
- Scripting experience (PowerShell, Batch, VB) is a plus.
- Strong customer service orientation
- Strong problem-solving skills and ability to provide hands-on technical support.
- Ability to work both independently and as part of a larger team.

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