Customer Support Social Media

1 day ago


Opera House Mumbai Maharashtra, India Lusso Lifestyle Full time

**Customer Support (Back-End)**:

- Handle daily customer interactions on WhatsApp (both business and online support numbers).
- Respond to order-related queries, complaints, exchange requests, etc., in a timely and professional manner.
- Coordinate with internal teams to follow up on customer concerns and ensure smooth resolution.
- Maintain organized records of all customer interactions and issues.

**Social Media Assistance**:

- Monitor and respond to Instagram and Facebook DMs and comments professionally.
- Forward or escalate issues/queries to relevant team members as needed.
- Assist the Social Media Manager with any store shoots, content assistance, or creative inputs when required.
- Be updated on brand campaigns or posts to help manage live interactions smoothly.
- Female, preferably with prior experience in customer service or social media handling (not mandatory but preferred).
- Comfortable using WhatsApp Business, Instagram, Facebook, and other digital tools.
- Excellent communication skills in English and Hindi.
- Friendly, polite, and patient with customers.
- Proactive and willing to take initiative to support the team.
- Flexible to help out during store shoots or in-store marketing needs occasionally.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Fixed shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person



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