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Customer Care

2 weeks ago

Shimla, India Peak Minders Full time

We are urgently looking to hire Customer Care Executives for our International (Australia) Voice & Non-Voice Process in Shimla. The details of the position and job description are given below:
Position: Customer Care Executive

Job Location: Shimla (Kasumpti)

Minimum Qualification: Graduation (preferred)

*Freshers may also apply

*Fluency in spoken English is a big plus

The customer care executive is responsible for making verification calls and quality checks to ensure the process flow in accordance with the requirements and guidelines set by the client.

Note: Our process is not a sales process.

**Job Role**:

- Handle customer inquiries and provide timely and accurate responses
- Ensure process flow and quality in accordance with the requirements of the client
- Understand the job expectations and the quality measurement for performance evaluation

**Responsibilities**:

- Collaborate with management teams to stay updated on new products, services, and policies
- Update customer information within our customer service database for effective communication and reporting

**Key Skills**:

- Fluency in English, both spoken and written
- Computer literacy
- Excellent interpersonal and communication skills
- Active listening

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

Work Location: In person