Clinical Customer Care Associate

4 days ago

Bengaluru Karnataka, India AliveCor Full time

As AliveCor expands its KardiaPro account base and forms larger partnerships with organizations like Medible, ERT, and Novartis, the demand for dedicated support has increased significantly. This role is essential to provide a direct point of contact for our growing customer base and partner networks. The appointment of a KardiaPro Customer Care Associate will alleviate the current team from splitting these responsibilities and ensure more efficient handling of Level 2 support issues.

**Key Responsibilities**:
***
- Manage KardiaPro account activation and deactivations
- Respond to customer inquiries using a Zendesk-integrated KardiaPro phone line.
- Document and relay client requests for product enhancements.
- Identify and fix bugs and issues within the platform.
- Collaborate with the back-end KardiaPro team on complex issue resolution.
- Address and support queries from vendors and partners.
- Manage the Zendesk KardiaPro support area.

**Qualifications & Skills**:

- Minimum of 5+ years of demonstrated work experience in providing exceptional customer service, particularly in a healthcare or medical technology environment.
- Ability to work independently using own judgement to assist customers and clinical accounts with requests.
- Proven ability to resolve Level 2 support issues, ensuring comprehensive coverage and timely resolution.
- Excellent communication and interpersonal skills.
- Strong organizational skills.
- Attention to detail in documenting customer interactions, platform issues, and enhancement requests.**Perks and benefits**
- We strive to make your life outside work as smooth as possible while you're at work, and we offer a long list of benefits to make that happen.- Hybrid working model
- Flexible and generous vacation policy
- Maternity / Paternity Leave/ Adoption/ Commissioning leave
- Generous Medical Benefits: Above market family floater medical insurance coverage including both parents or in law parents
- Metro connectivity from office
- A supportive, collaborative group of people who understand that success depends on the team
- AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA) Company: MS Clinical Research Pvt Ltd Experience: Minimum 3 years About Us: MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    3 days ago

    Bengaluru, Karnataka, India MS CLINICAL RESEARCH Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the development of innovative medical...

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title : Clinical Research Associate (CRA)Company : MS Clinical Research Pvt LtdExperience : Minimum 3 yearsAbout Us :MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdExperience: Minimum 3 yearsAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdExperience: Minimum 3 yearsAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdExperience: Minimum 3 yearsAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title : Clinical Research Associate (CRA) Company : MS Clinical Research Pvt Ltd Experience : Minimum 3 years About Us : MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    1 week ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdExperience: Minimum 3 yearsAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Research Associate

    19 hours ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title : Clinical Research Associate (CRA) Company : MS Clinical Research Pvt Ltd Experience : Minimum 3 years About Us : MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the...

  • Clinical Associate

    5 days ago

    Bengaluru, Karnataka, India Riyom Technologies Full time

    Role Description This is a full-time on-site role located in Kadabishanhalli, ORR, Bengaluru. The Associate Clinical Operations will be responsible for day-to-day tasks related to clinical operations, including managing emergency alerts, developing & managing processes related to medical emergencies, project management and protocol implementation. The...