UX Researcher Operations for Saas Products

2 days ago

Hyderabad Telangana, India Cognizant Full time

**Skill/ Position Title**: UX Researcher Operations for SAAS products
- **Years of Experience Required**: 3 to 12 years
- **Work Location**: Hyderabad

**Primary Roles & Responsibilities/ Key Responsibilities of this position**:
The UXR operations support end-to-end research operations.
The UXR operations partners with cross-organizational teams - including Product Management, User Experience Design, Product Intelligence, Product Operations, and Engineering - to build and facilitate our early adopter testing programs. The role is responsible for growing our research practice and operations, supporting participant recruitment and engagement, and knowledge and insights management.

**In UX Research Operations**
- Develop and grow a user advisory board for research efforts.
- Support UXR research efficiency by managing customer recruiting and engagement for research efforts.
- Build strong relationships across client to source new customers and streamline customer engagement.
- Lead the creation of a process to track customer/user outreach and engagement and ensure compliance.
- Create and maintain documentation around UX research processes and procedures, especially as it pertains to customer/user recruiting and engagement.
- Create and maintain quarterly UXR newsletter.
- Proactively look for opportunities to make the UX Research team and research activities more efficient.
- Contribute to the development of team best practices, templates, processes, and frameworks.

**As a UX Researcher**
- Plan and conduct research independently and with guidance from senior researchers using a wide range of methods (such as usability testing, interviews, field studies, concept testing, surveys, etc.)
- Keep stakeholders apprised and advocate for user empathy throughout the process.
- Present findings and recommendations independently and with guidance to drive design, development, and strategy.
- Create user personas, journey maps, and other research deliverables.

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