Product Support

Company Description

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Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
In today’s highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information - both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.

What you will be doing

This position is for SDT group: You will be responsible for CX support, level2 support for SDT Securities Process Suite clients and working on the overnight batch processes for our US based Trading clients, Open to work in shifts to cover client requirements.

What you bring:
Min 5 years of experience on CX support.
Strong understanding of Capital Market domain like trading life cycle, security finance, lending and borrowing, collateral management, repo management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities etc.
Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
Strong Unix skills. Should have good hands-on experience in using commands, understanding scripts and configs. Good knowledge and understanding of scripting languages like Shell, Perl, Python. Troubleshooting any issues with product deployed on Unix. Strong understanding of job scheduling using crontab, automated job scheduling tools like UC4.
Should have SQL, C/C++ hands on experience. Should be able to debug code to understand product functionality.
Good to have JAVA knowledge
Good to have Exposure to MQ / AMQ messaging system
Good experience with testing release related changes in UAT, writing test cases and finding release differences.
Good understanding of trading environments and overnight batch processes
Ability to communicate to clients and understand files dependencies and communicate with clients when files are late and delayed
Establish strong relationship with onshore counterparts.
Basic knowledge of tools like Team Support, Jira, Service Now.
Raise any issues related to process and get it resolved.
Readiness to work in shift as required - India morning/afternoon time

**Skills**:Strong analytical skill.
Good communication skill.
Strong troubleshooting skills.

**Qualifications**:
Degree or equivalent.

Competencies
Ability to communicate with onshore counterparts.
Fluent in English
Good in handling client interaction.
Excellent communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
Organized approach: Manage and adapt priorities according to client and internal requirements
Self-starter: Work autonomously and as part of a global team
Quick Learner

What we offer you
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step
A competitive salary and benefits
A variety of career development tools, resources, and opportunities
With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a me