Wintel

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job details:
Windows Server Administrator / Level 2 support

Exp
- 3 to 6 years experience

Np
- 15days to Immediate
- Perform Security Health Check of Windows servers and other compliance.
- Perform timely Patch management as per the Schedule.
- Perform Change Management as per the process.
- Support to all BAU [Business as usual] calls.
- Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
- The setup and maintenance of new infrastructure of Windows 2003,2008,2012 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.

Detailed Activities:

- Windows OS & AD Incident/Production Management
- Installing, Configuring and Hardening of Windows 2008 / 2012 Servers
- Installing, Configuring and Managing AD / DHCP / DNS Services.
- AD Replication monitoring and regular health checks to be performed.
- Creating Group Policies and implementation as per standard procedures.
- RAID Configurations and Disk management utilities tools.
- Perform Security Health Check of Windows servers and other compliance related activities.
- Coordinating with different lines of services with SLA.
- 3rd party vendor coordination for visit and troubleshooting
- Controlled shutdown and restart of services and dependencies
- Console operations - verify system availability
- Daily Operating System alert handling and response
- Quarterly / half yearly password maintenance and scheduling
- Ticket Status Check and Update
- Respond to False Positive Alerts
- Incident Escalation and Progress Monitoring
- Handling Sev1 Incidents reported by customer and automated alerts
- Handling Sev2 Incidents reported by customer and automated alerts
- Configure and Monitoring of DHCP Scopes
- Maintenance of DNS Zones
- Management investigation of customer complaints
- Maintenance of Hardware Monitoring Agents
- Escalation of Hardware Alerts to onsite maintenance
- Deployment and Maintenance of Backup Agent Software
- Install of OS, Tooling, Backup Software, system management components

Patching
- Perform timely Patch management as per the Schedule.
- Deployment of Monthly MS Fixes / Patches
- OS software installation of non mandatory patches and service packs

Documentation
- Documenting the changes in change management.
- Document the Incident Report in Incident Management Tools
- Creating and updating of technical documentation

Antivirus
- Antivirus management
- Initiate Outbreak co-ordination team
- Troubleshooting of Antivirus Definitions
- Resolution of out of date Pattern files
- Cleaning, deleting and Quarantining affected files
- Management of Performance Monitoring Alerts (false positive)
- Monitoring and Logging for Security violations

Experience and Skill required must:

- Good understanding of Operating System infrastructures (And / Or relevant Application specific infrastructure as appropriate)
- Experience of client/server and enterprise environments
- Ability to structure and draft technical documentation
- Ability to work under pressure and remain decisive.
- Should be able to train junior team members
- Having Windows certification in 2008/2012 will be an added advantage