Call Auditor

4 days ago

Janakpuri Delhi Delhi, India Virtualteam Finserv Private Limited Full time

We are hiring a dynamic and experienced **Trainer and Quality Analyst** for our **Dubai-based Banking Debt Collection and Recovery Process**. As a channel partner of reputed Dubai banks, we seek a professional who can handle both training and quality monitoring responsibilities to ensure our collection agents consistently perform at high standards while maintaining compliance and customer service excellence.

**Key Responsibilities**:
**Training**:

- Conduct induction and ongoing training programs for debt collection and recovery agents.
- Design and update training content to reflect Dubai banking norms and recovery regulations.
- Deliver modules on call etiquette, negotiation skills, objection handling, and compliance.
- Identify performance gaps and deliver targeted refresher training.
- Maintain training records, evaluation sheets, and feedback reports.

**Quality Assurance**:

- Monitor and evaluate outbound/inbound calls to ensure adherence to scripts, policies, and compliance standards.
- Provide constructive feedback to agents based on audits.
- Maintain QA dashboards and share quality insights with the operations team.
- Conduct regular calibration sessions to align on quality standards.
- Highlight process gaps and assist in implementing corrective actions.
- Graduate in any stream (Finance/BPO experience preferred).
- **Minimum 6 months of experience in a similar dual role in banking BPOs or debt collection processes.**:

- Strong understanding of Dubai banking recovery norms and international compliance standards.
- Excellent verbal and written communication skills in English and Hindi.
- Proficient in MS Office and CRM tools.
- Ability to multitask and manage both training delivery and QA responsibilities.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9910815843

  • Quality Auditor

    6 days ago

    Delhi, Delhi, India GMax Full time

    **Education**: Bachelor’s degree (any specialisation) **Location **:Chattarpur, Delhi **Timings**: 10 am to 7 pm **Experience**: 1-2 years of experience in a quality auditor role The Quality Auditor will be responsible for evaluating and ensuring the quality of customer service calls, providing feedback to improve performance, and ensuring compliance...

  • Senior Internal Auditor

    1 week ago

    Delhi, Delhi, India Aimlay Pvt Ltd Full time

    Company DescriptionAimlay is a global educational and writing support service platform dedicated to empowering working professionals and Experiential Learners through top-notch services.We offer a wide range of courses from Matriculation to Ph.D., partnering with renowned universities worldwide to provide accessible and flexible education.With over a decade...

  • Internal Auditor

    6 days ago

    Delhi, Delhi, India Bridgexcel innovations pvt ltd Full time

    BRIDGEXCEL INNOVATION Internal Audit executive Key Responsibilities: 1-Audit Planning & Execution: Conduct internal audits to evaluate the design and effectiveness of processes and controls. Identify control gaps, process inefficiencies, and compliance deviations. 2-Risk Management: Support in the development of risk management frameworks and ensuring...

  • Security Auditor

    2 days ago

    Delhi, Delhi, India Pinkerton Full time

    Overview: **170+ Years Strong. Industry Leader. Global Impact.** At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we...

  • Script Auditor

    2 days ago

    Delhi, India le fabco pvt ltd Full time

    **Script Auditor - BPO Sector** Education - Graduation Experience - 3-5 years Location - West Punjabi Bagh Delhi **Script Review**: Thoroughly examine scripts to assess their clarity, accuracy, and compliance with organizational guidelines, policies, and legal requirements. This involves analyzing the language, tone, and structure of the scripts, as well...

  • Internal Auditor

    2 days ago

    Rohini Sector-7, Delhi, Delhi, India Aimlay Pvt. Ltd Full time

    Call me - 9810920696 **Job Title**: Internal Auditor **Location**: D Mall Rohini **Department**: Internal Audit **Key Responsibilities**: - Stock Audit (Inventory Audit) - Internal Audit of ongoing process - HR payroll & Compliance audit - AP & AR audit - Audit of all type of Expenses, Bills etc. - SOP audit for improvement purpose - Plan and conduct...

  • Quality Auditor

    2 weeks ago

    Punjabi Bagh, Delhi, Delhi, India HJRealEstates Full time

    ABOUT HJ REAL ESTATES: HJ Real Estates is one of the most prominent real estate companies based in Dubai, with extensive experience spanning over 14 years. We pride ourselves on fostering a dynamic, inclusive, and innovative work environment where every team member can thrive and contribute to our collective success. As we continue to grow, we are seeking a...

  • Assistant Manager

    1 week ago

    Delhi, India Emeritus Full time

    Objective:The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation qualityRoles and Responsibilities:·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric...

  • Quality Auditor-language Known Gujarati

    2 weeks ago

    Delhi, India BI INFOTECH PVT LTD Full time

    we are hiring audio and call auditing executives for our organisation.language known gujarati. **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Morning shift

  • Quality Audio Auditor

    1 week ago

    Tilak Nagar, Delhi, Delhi, India Bi Infotech Pvt Ltd. Full time

    we are hiring audio & call auditing executive for our organisation. language required-mirzo **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Morning shift Supplemental pay types: - Yearly bonus **Language**: - mizo (preferred)