Telecaller- Deepali

**TeleCaller**

**Responsibilities-**

**Handle Inbound Calls**:

- Answer incoming calls from parents and other callers.
- Provide information about the preschool's programs, curriculum, admission process, and facilities.
- Address inquiries and concerns effectively, ensuring a positive and informative interaction.

**Make Outbound Calls**:

- Proactively reach out to prospective parents to provide information about the preschool and encourage them to visit for a tour or open house.
- Conduct follow-up calls with existing parents for feedback and to ensure satisfaction.

**Appointment Scheduling**:

- Schedule appointments for school tours, parent-teacher meetings, and other events.
- Coordinate with the relevant staff to ensure smooth scheduling and execution of appointments.

**Maintain Database**:

- Update and maintain an accurate database of contacts, including parents' contact information, inquiries, and follow-up status.
- Keep records of calls and note relevant information for future reference.

**Handle Queries and Concerns**:

- Address and resolve parents' queries and concerns promptly.
- Escalate complex issues to the relevant department or higher authorities when necessary.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person