Trainer 2

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Job Summary

The Learning and Development trainer supports the organization through training consultation and course facilitation for new hires and tenured associates. The trainer works closely with the Instructional Design team, Compliance, Work Force Management, Talent Acquisition, Business Leaders and Operations Readiness to develop and facilitate engaging training solutions including, new hire training, functional/process training and training designed to boost performance (Interpersonal skills) and close identified learning gaps.

Essential Job Functions
- Training Delivery at India site level_ - Facilitating new hire training, functional/process training / soft skill training primarily for Care Center/ Call Center and occasionally to the corporate associates in both the physical and virtual classroom environment. The Trainer is responsible for tracking attendance, providing informal and formal coaching to associates, communicates progress to the respective leaders, and assesses learner progress during the Training session. This includes, but not limited to, brand partner training, system releases, new processes, up-skilling, re-skilling and soft skills Establishes goals and sets expectations for the learners related to the desired performance outcomes.
- Adult Learning_ - Incorporates a variety of training methods to accommodate adult learning styles in the classroom. Adjusts learning techniques based on the training environment, which includes both physical and virtual classroom. Collaborate and contribute to the review of training content and materials to ensure accuracy in the content and ensure appropriate learning principles are applied.
- Training Acumen - _Represents the Talent Development team in projects and initiatives that require formal and informal associate training. Provides feedback, as necessary, to the project managers and works with team members from multiple teams within the organization to help effectively develop and execute the training required for the project.

Reports to: Senior Manager Learning and Development

Working hours: Standard working hours/ should be open to flexible working hours based on requirement

Minimum Qualifications:
Degree Required: Bachelors in Art/Commerce

Years of Work Experience Required: Two to five years of experience as corporate trainer

Type / focus of work experience preferred: call center experience, leading and conducting multi-week training classes with little supervision, classroom training and facilitation, supervision, soft skill training

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
- Bread Financial®

(NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.

To learn more about Bread Financial, our global associates and our sustainability commitments, visit

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.- All job offers are contingent upon successful completion of credit and background checks.- Bread Financial is an Equal Opportunity Employer.

Job Family:
Human Resources

Job Type:
Regular