Store Incharge

**General Purpose**

Responsible for the overall management of the daily operations of a store including staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies.

**Main Job Tasks, Duties and Responsibilities**
- direct and oversee the recruitment, selection, training and development of staff to build and sustain a high performing team
- performance manage staff including appraisals, disciplining, counseling, coaching, motivation and mentoring
- ensure compliance with all labor laws and regulations
- promote collaboration between staff members to develop a productive work environment
- schedule and assign employees to meet operational requirements and maximize productivity
- develop and implement processes to ensure follow through and completion of tasks
- update and maintain financial records and reports including sales reports, banking, payroll reporting, expenditure
- analyze and interpret reports to make sound business decisions and ensure sales and profit goals are achieved
- monitor and analyze market trends and customer needs
- generate sales forecasts
- prepare and manage store budgets to meet financial objectives
- control expenditure and improve cost effectiveness
- monitor and maintain inventory levels
- ensure new merchandise gets to the sales floor in a timely manner
- coordinate contracts to ensure availability of merchandise and services
- implement and monitor loss prevention procedures to minimize shrinkage
- demonstrate in-depth product knowledge and maintain awareness of new products and services
- develop and implement business strategies to attract new customers, expand store traffic and increase sales and profitability
- maximize sales potential to meet monthly sales goals
- maintain a high standard of merchandising, placement, store signage and display
- oversee effective merchandise presentation
- determine advertising and sales promotions to market merchandise
- develop pricing policies in accordance with merchandising and trends
- ensure accurate and competitive pricing
- deliver excellent service to ensure customer satisfaction
- investigate and effectively address customer complaints and concerns
- initiate, implement and monitor operational and staff policies and procedures
- oversee safety and operational reviews
- ensure security of store and merchandise through the implementation of appropriate security systems and measures
- comply with safety, health and sanitation best practices and regulations
- develop and implement action plans to correct any deficiencies
- ensure compliance with company policies and procedures
- maintain quality assurance standards

**Education and Experience**
- High school diploma or Bachelor's degree in business or related field preferred
- working knowledge of business management principles and processes
- working knowledge of financial reports, forecasting, budgeting and pricing
- working knowledge of customer service principles and customer relationship management
- current and in-depth market and product knowledge
- experience in performance management and development of staff
- experience in scheduling and coordinating staff
- experience in inventory control

**Key Skills and Competencies**
- strategic planning skills
- organizational skills
- attention to detail and accuracy
- communication skills
- customer service orientation
- problem analysis and problem solving
- judgment and decision-making
- supervisory skills
- team player

**Salary**: ₹8,306.85 - ₹39,347.73 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hisar, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)