Domain Trainee Mortgage Servicing

**Ready to shape the future of work?**
**At Genpact, we**don’t** just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re** leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how**we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team**that’s** shaping the future, this is your moment.

**We are looking for someone with**deep** understanding and ability to perform day-to-day operations while**maintaining** SLA. Solving queries related to**New** loan Set up and review related to Mortgage Servicing.**

**Responsibilities**New Loan Setup Administration**

**Loan set up, review and funding of all Commercial, Mortgage Bond, AGRI loans, MAM PM (Mortgage Asset Management - Private Markets) for US or Third Party such as MCCM for Canadian.**

**Tax Administration or Insurance Administration**

**Report generation; obtaining property tax confirmation and property tax bills;**determining** shortages;**timely** payment of property taxes,**reserve** and invoices; and performing escrow analysis.**

**Collecting and conducting thorough review of insurance policies and insurance certificates to ensure validity,**accuracy** and compliance with the terms of mortgage documentation.**

**Process Escalation**

**Process concerns, challenges or issues being**encountered** by the team will be referred to SME & Team leader for further review, investigation, and**possible resolution** before deciding to move or seek**assistance** from Toronto.**

**Qualifications**

**Minimum qualifications**

**Bachelor's degree in Business Administration**, Accounting, Finance,**Economics**or any related course**.**

**Experience in real estate finance, credit analysis or in mortgage environment is preferred**.**

**Experience in North America property tax and insurance reviews**

**Preferred qualifications**

**Keen attention to details.**

**Excellent written and verbal communication skills. Ability to converse effectively using the English language.**

**Strong customer service skills (ability to build rapport,**demonstrate** empathy and outline key steps in delivering good customer service).**

**Ability to clearly understand**and** act on presented problem statement; to**comprehend**, capture as well as interpret basic customer information.**

**Able to work under pressure, and well-organized**

**Why join Genpact?**
- **Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation**:

- **Make an impact - Drive change for global enterprises and solve business challenges that matter**:

- **Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities**:

- **Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day**:

- **Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress**

**Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.**
**Let’s build tomorrow together.**

**Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by**applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.**

**_
Job_**_Domain Trainee_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 25, 2025, 6:01:44 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_