Customer Service Officer
5 days ago
Responsibilities:
- Assessing clients' needs
- Pointing clients towards services, resources and providers that can fulfil their needs
- Explaining to clients how our solutions can resolve their pain points
- Overseeing job training for the client care team
- Resolving issues that arise concerning the delivery of our services
- Scheduling appointments for our clients
- Maintaining and tracking clients' service records
- Staying current on new services we develop
- Evaluating our services and helping to identify areas of improvement
**Requirements and skills**
- Proven work experience as a Service Coordinator or similar role
- Strong work ethic and service skills
- Excellent communication and interpersonal skills
- Stay up to date with services, policies and regulations
- Strong record-keeping and analytical skills
- Excellent organizational skills and attention to detail
- An associates degree or bachelor’s degree in healthcare administration is preferred
Pay: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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