Patient Relationship Officer

3 days ago

Sanand, India For a 100-bed hospital in Sanand Full time

**Job Roles & Responsibilities**:
A Patient Relationship Officer (PRO) is responsible for managing patient relations, providing support, and ensuring a positive patient experience throughout their stay in the hospital. With three years of experience, the following are the job roles and responsibilities for a PRO in a hospital setting:
**1. Patient Support**: The PRO is responsible for providing support and assistance to patients and their families throughout their stay in the hospital. This includes responding to patient queries, addressing concerns, and providing information about hospital policies and procedures.

**2. Patient Education**: The PRO is responsible for educating patients and their families about their medical conditions, treatment options, and post-treatment care. This includes providing educational materials, scheduling patient education sessions, and coordinating with healthcare professionals to ensure patients have access to the information they need.

**3. Complaint Handling**: The PRO is responsible for handling patient complaints and concerns, working to resolve any issues and ensure a positive patient experience. This may involve conducting investigations, communicating with patients and staff, and implementing solutions to address any issues.

**4. Patient Satisfaction**:The PRO is responsible for monitoring patient satisfaction levels and working to improve the patient experience. This includes conducting patient surveys, analyzing patient feedback, and implementing changes to improve patient satisfaction.

**5. Relationship Building**: The PRO is responsible for building relationships with patients, their families, and hospital staff to improve patient satisfaction and foster positive relationships. This may involve organizing events, meetings, or activities that promote patient engagement and interaction.

**6. Data Management**: The PRO is responsible for managing patient data, maintaining accurate records, and ensuring compliance with data protection and privacy regulations. This includes keeping up-to-date records of patient interactions, complaints, and feedback.

**7. Teamwork**: The PRO is responsible for working closely with hospital staff, including healthcare professionals, administrative staff, and other patient support personnel. This involves collaborating with other departments and team members to ensure a positive patient experience.

Overall, the role of a Patient Relationship Officer in a hospital setting is to ensure that patients receive the best possible care and support throughout their stay, while also working to improve the patient experience and build positive relationships with patients and staff.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Sanand, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (required)
- Hospital (required)
- Patient service (required)

**Language**:

- English (required)

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