Tellecaller

**Telecaller Job Description Template**

We are searching for an engaged telecaller to boost sales by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.

To be successful as a telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services.

**Telecaller Responsibilities**:

- Studying the details of each offering and remaining abreast of updates to these offerings.
- Obtaining and updating lists of individuals' contact details.
- Calling active and budding clients to encourage the purchase of items.
- Addressing clients' uncertainties, grievances, and suggestions on time.
- Noting important details of each conversation.
- Communicating verbal acceptances of offers to our sales team for closing.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Conducting each of your functions with the utmost respect, regardless of others' dispositions.

**Telecaller Requirements**:

- High school diploma or equivalent.
- Prior experience as a telecaller or similar.
- Completion of a sales-related training program is preferred.
- Computer literate.
- Exposure to diverse viewpoints, cultural norms, and experiences.
- Superb verbal communication.
- Ability to switch your communication style on a whim.
- Superb interpersonal, research, and record-keeping skills.
- Capacity to receive critique without internalizing it.

About:
In any business, retaining customers is the key to success. The ability to deliver quality customer

support is an important factor that determines growth. In this competitive environment, consumers have

several options to choose from. Apart from price and quality, the support and treatment they receive from

a company is the key factor in attracting new customers and retaining the existing ones.

Technical support requires dedicated and experienced team who will work round the clock to

deliver higher value to customers which requires resources and expertise to maintain in-house. An

outsourced technical support will help you to concentrate on your core business processes without

sacrificing your customer support.

By outsourcing, you get the advantage of an expert dedicated support team working for your

clients without disturbing your regular business processes. We understand the challenges faced by

hosting companies and ISPs in satisfying their clients. We partner with them in providing expert customer

care. Refinement offers affordable professional technical support services that are scalable to the

changing needs of today's digital world.

We offer courses through Instructor-led Training, Mentored Learning and Personal Mentoring.

Choosing the training provider that’s right for you can be overwhelming if you’re unsure of

distinguishing factors. Contact us for further details.

Training:

- Java/J2EE
- Adv Java (Struts,Spring,Hibernate,JSF,Webservices)
- Big Data(Hadoop,Hive,Hbase,Pig,Sqoop,Map Reduce,Impala,Spark,Tajo,Zoo Keeper)
- Dot Net(MVC,ASP.Net,C#,VB.net)
- Software Testing (Selenium,Cucumber, Mobile Testing, Agile, Jmeter)
- Windows Server
- Linux Server
- Networking (CCNA,CCNP,Security, Voice, Wireless)
- Android
- Python (Django,Magical Soup,Beautiful Soup, R, Perl)
- PHP(Joomla, Wordpress, CakePHP)
- Databases (Oracle,MySQL,Casandra, Mongo DB, MS-Sql-Server,Maria DB)
- Cloud Technologies (AWS, Azure, Google)

Our Mission
- We value and expect integrity in all that we do
- We recognize that the foundation of our growth and success is making each and every client

project a success

We strive for operational and service excellence through a relentless focus on:
People - Recruiting, Developing and Retaining top talent

Process - Ensuring quality while taking time and cost out of the drug development process

Clients - Significantly and continually enhancing client satisfaction with our services

We are determined to build a company culture based on superior performance, success

through teamwork, respect and recognition for the individual, diverse and challenging work,

and flexible and rewarding career opportunities for our employees.

Our Vision:
Our vision is to develop in a constant manner and grow as a major IT service provider to

become a leading performer, in providing quality Web and Software Development solutions in

the competitive global marketplace. Our professional, flexible and integrated process reflects in

what we do. We always guide our customers to success. We have the ability to accelerate and

quickly share the great work or products of your organization o