International Customer Service Advisor

2 weeks ago

New Town Kolkata West Bengal, India G&R Management Consultancy pvt ltd. Full time

*Job Title: Customer Service Representative - Kolkata*

*Job Summary:*

*Responsibilities:*

2. Identify and assess customer needs to achieve satisfaction.

3. Provide accurate, valid, and complete information by using the right methods/tools.

4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5. Build sustainable relationships and trust with customers through open and interactive communication.

6. Keep records of customer interactions, transactions, comments, and complaints.

*Requirements:*

1. Proven customer support experience or experience as a client service representative.

2. Strong phone contact handling skills and active listening.

3. Excellent communication and presentation skills.

4. Ability to multi-task, prioritize, and manage time effectively.

5. UGA or equivalent; college degree preferred.

6. Flexibility to work in shifts and weekends.

*Benefits:*
- Competitive salary
- Paid time off and holidays
- Opportunities for advancement and professional development

**Salary**: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Investment banking: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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