Admin, Lobby Hostess

**Job Description**:
Job Title : Lobby Hostess - FO
Function : Front Office
Location : Lonavala

Primary Purpose
To receive and give a warm welcome to all guests, always providing an efficient and courteous approach to them.

**Responsibilities**:
1. Offer consistently professional, friendly, warm, and engaging service.
2. Be always available for guests as a point of contact.
3. Maintain effective communication with all related departments to ensure a smooth service delivery.
4. Extend personal service and attention to all guests, with particular emphasis to VIP Guests.
5. Ensure that the rooming of all guests is according to the organization standards.
6. Escort guests for Check-In.
7. Maintain an up-to-date knowledge of the hotel and local services and supply information and respond to guest queries.
8. Deal promptly, efficiently, and pleasantly with any queries.
9. Establish, promote, and maintain good public relations and enhance sales for the hotel at every opportunity.

**Job Expectations**:
Major skills and accountabilities of position (4-6 major accountabilities)
1. Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organized with great attention to detail.
2. Should have excellent personal presentation and communication skills.
3. A passion for delivering exceptional levels of Guest service.

Experience and qualifications required for the job: Should be a Hotel Management Graduate or equivalent. Experience in hotel, leisure with experience of 1-3 years.

**Minimum Qualification**: Graduate

**Minimum Job Experience**: 1-2 years

**Reporting to**: Head of Department

**Travel**: No