Qehss Digital Support

3 days ago

Bengaluru, India Venpa Staffing Services Full time

Please find the below and acknowledge the below

**Posted Position Title**: QEHSS Digital Administrator:
This position is a part of the Solutions business reporting directly to the Quality, Environmental, Health, Safety and Security (QEHSS) Digital leader. The QEHSS Digital Support Administrator will provide both ongoing & project-specific support across all EHS digital platforms, including but not limited to Gensuite, ISNet, Avetta, Comply works, Sharepoint and Google Workspace. The Digital Support Administrator will support work tasks ranging from data entry to system troubleshooting to training end users. In addition to having a hands-on approach in supporting these digital platforms this role will also support commercial teams by responding to customer requests for information such as Certificates of Insurance, training records, prequalification questionnaires, etc.

**Essential Functions / Responsibilities**
- Resolve user issues in QEHSS digital systems
- Administer recurring system inputs (hours worked, approvals etc.)
- Organize, maintain & improve shared resources in Sharepoint and Google Workspace (distribution lists, document libraries, landing pages etc.)
- Provide ad-hoc or routine reports from digital systems as needed
- Administration of customer facing contractor management tools including ISNet, Avetta

**Qualification / Requirements**
- Bachelor’s Degree from an accredited university or college
- 5+ years of experience in 1st line helpdesk support
- Demonstrated ability to take initiative and adapt to/drive change across a dynamic business environment

**Desired**
- Strong written and spoken English
- Demonstrated oral and written communication skills
- Excellent communication & facilitation skills
- Ability to understand and resolve issues over the phone
- Organized with strong attention to detail
- Accustomed to meeting deadlines
- Friendly, service-oriented nature
- Experience working in customer service environment
- Experience answering/scheduling calls
- Ability to multi-task as well as adjust to changing business demands
- Strong Excel/data management skills
- Tableau or Data Analytics exposure
- Skills to work well in a fast-paced and challenging climate
- Ability to work in a global, decentralized environment
- Analytical and critical thinking skills
- Strong problem-solving skills, with a results-oriented mindset
- Willingness to grow and expand career

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹100,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- QEHSS: 5 years (preferred)

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