Front Office Executive

15 hours ago


Guwahati, India IHCL Full time

Job Responsibilities
- Ensure that all the operational standards set for all the processes are followed
- To liaison and build relationship with regular and repeat guests
- Ensure that all the security, hygiene and aesthetic standards of the hotel are met.
- High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps
- To ensure proper check in and check out process
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest, drive NPS.
- Departure invoices to be sent on time
- All Departure Invoices are ready with supporting voucher
- To ensure proper registration process has been followed
- All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences
- All Void Reg Cards authorized by DM's & filed
- All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file
- Prepare reports and ensure timely updates
- To maintain and check that process registers are duely filled and updated
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.

Job Requirements
- Ensure that all the operational standards set for all the processes are followed
- To liaison and build relationship with regular and repeat guests
- Ensure that all the security, hygiene and aesthetic standards of the hotel are met.
- High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps
- To ensure proper check in and check out process
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest, drive NPS.
- Departure invoices to be sent on time
- All Departure Invoices are ready with supporting voucher
- To ensure proper registration process has been followed
- All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences
- All Void Reg Cards authorized by DM's & filed
- All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file
- Prepare reports and ensure timely updates
- To maintain and check that process registers are duely filled and updated
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.



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