Orm Executive Customer Support

2 weeks ago

Marol Mumbai Maharashtra, India Gozoop Full time

Founded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world.
- **We are looking for a self-motivated and result oriented creative professional to join us as a Executive -Brand Reputation Management.**_
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing.
- Approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines, online directories, and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track, analyze, and report online reputation results.
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.

**Working days** - 5

**Qualification required-** Graduation

**Location** - Marol

Convertible interns & freshers with past experience in different industry are welcome.

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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