Office 365 Sme(Corcept)

**Job Title**: O365 SME - 8-10 yrs. experience**

**Location: India**

**About Zensar**:
Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

**About Job**:
We are hiring a highly experience & talented O365 professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us.
- Must be highly experience in managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, MS Teams, Exchange, etc.)
- Continuously monitor and report Office 365 utilization and security.
- Provide technical support to the MS Teams Voice environment
- Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs.
- SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred. The positions require the ability to design, develop & implement solutions to modernize the customer environment
- Provide support, troubleshoot and resolve reactive incidents redirected from service desk team.
- Develop and update internal documentation and configuration items
- Implement approved technology changes following Microsoft standards and best practices.
- Assist in training or create end-users Training documents
- Knowledge of Office365 Security and Compliance Centre
- Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective
- Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)
- Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment - On-Prem & Cloud
- Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems
- Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)
- Experience with Perform mailbox provisioning (e.g., retention, size, archival)
- Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online
- Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services
- Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests
- Amenable to a flexible work schedule, as the need arisesAbility to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams

**Must Have’s**:

- Education: Bachelor’s degree in equivalent industry experience
- Successfully implemented/supported Office 365 and supporting identity technologies.
- Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS
- Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)
- Focused on continuous service improvements of customer’s O365 landscape
- Experience with using IT service management tools (e.g.; Summitt AI)
- Excellent communication, organization and writing skills are required
- Microsoft 365 Identity and services, Microsoft 365 Mobility & security certificationsKnowledge of Windows Server, MS Exchange and Office 365 solutions

**Good to Have**:

- Microsoft 365 Certified: Enterprise Administrator Expert
- ITIL knowledge of V3
- Experience in designing and implementing automation scripts