System Administrator

23 hours ago

Bengaluru, India CIEL HR Service Full time

**Experience**:

- 3+ years
**Notice Period** - Immediate joiners - 20 days

**Location**:

- Bangalore ( Temporary Remote )

**Shifts**: 24/7 Rotational

Mandate skill:
1. Excellent communication skills without MTI
2. Experience in ITIL, basic troubleshooting. (Hardware & Software)
3. International inbound call handling experience (preferably UK/US).

Roles and Responsibilities:

- Respond to inbound calls and log incidents and requests for users.
- Prioritize incidents and requests as per the agreed service level agreements
- Call end-users as necessary
- Execute resolutions and fulfilment activities as part of FCR that are part of Service Desk responsibilities.
- Functionally escalate incidents and requests, to respective resolver teams
- Proactively request updates for incidents and requests which are assigned to resolver teams
- Seek end user acceptance of incident resolution and request fulfilment activities
- Document details and steps taken to resolve an incident or request
- Proactively suggest knowledgebase articles for consideration of publication
- Remotely connect to devices and systems to provide first line support

**Salary**: ₹300,000.00 - ₹650,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Morning shift
- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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