Customer Support Executive

5 days ago

Andheri Mumbai Maharashtra, India Servify Full time

**Position Summary**:
**Key Responsibilities**:

- Manage and resolve escalated customer issues in a timely and professional manner.
- Collaborate with other support team members to gather information and insights to address customer concerns.
- Act as a point of contact for complex customer queries and provide solutions that meet their needs.
- Identify trends in escalated issues and collaborate with the team to implement proactive solutions.
- Maintain accurate records of customer interactions and escalations in the CRM system.
- Provide feedback to the product and service teams based on customer insights to contribute to continuous improvement.
- Ensure customer satisfaction and retention by building positive relationships through effective communication and problem resolution.
- Collaborate with the North America team to understand and offload designated tasks to the India operations.
- Ensure timely and accurate execution of tasks, maintaining the high standards set by the North America team.
- Provide regular updates and reports on the progress of offloaded activities

**Requirements**:

- Flexibility to work in night shifts with rotational day offs is required; this position is office-based only
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a proactive approach to addressing customer concerns
- Ability to work collaboratively in a team environment
- Familiarity with CRM systems and support tools
- Empathy and patience in dealing with customer issues
- Strong organizational skills with attention to detail
- Ability to adapt to a fast-paced and dynamic work environment
- Strong organizational and multitasking abilities to manage and prioritize tasks effectively
- Detail-oriented with a focus on maintaining high-quality standards

**Job Types**: Full-time, Permanent, Contractual / Temporary
Contract length: 365 days

Pay: ₹33,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Work Location: In person

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