Transmissions Services

6 days ago

Pune, India Wipro Limited Full time

Overview:
Transmissions Services - zOS Mainframe, JCL, Control-M, Elastic

***
- Notice Period: Immediate to 45 days- Shift: 24*7 support**_Knowledge and Skills: _**
- Transmissions related - zOS Mainframe, JCL, Control-M, Elastic
- Debug and understand mainframe JCL.
- Understand / manage file transfer protocols (Axway knowledge a plus)
- Understand Job Scheduling process (Control-M preferred)
- Elastic troubleshooting skills
- Office365 skills
- Good documentation and written skills - client facing.
- Client centric and good communication skills mandatory - client facing.
- Troubleshooting and diagnostic skills - mandatory

**_Responsibilities: _**
- Subject matter experts responsible for skilled Level 3 activities
- Resolve complicated issues escalated from Level 2 teams.
- Perform in-depth Root Cause Analysis (RCA) and Problem Management activities.
- Handle Major Incidents and drive SWAT Calls implementing Risk.
- Implement Level 1 & 2 complex Changes.
- Vulnerability remediation and Service Requests.
- Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of Operations through Shift Left Service delivery.
- Lead Audit and DR activities as per schedule
- Patching for all supported products
- Introducing automation and/or CI continuous improvements (e,g., health checks, patching, minor repetitive changes)
- Trend analysis on tickets for improvement opportunities for alerts and abatement of SINCs
- Capacity management
- Training / mentoring L2 analysts to groom further expertise.
- Cross-training other members of the team to build more breadth in coverage.
- Participate in training for new technologies as delivered by the ENG teams for support.
- Backup for the NT Operations Manager in his/her absence with change approvals
- Backup for the NT Operations Manager in his/her absence with attendance at CABs
- Attendance at the morning call to participate in prior-day's color call.
- Overseeing and participating in documentation maintenance
- Creation of documentation for each lesson learned by lower-level analysts to utilize in training.
- Overseeing quarterly access reviews
- Overseeing ticket quality
- Maintaining the monthly middleware metrics
- Oncall escalation support and upkeep of OnCall Schedules
- Overseeing the creation of and sharing the weekly team roster for the team
- Knowing escalation paths and expectations for least impacts to business and clients (e.g., CHAPS, ETR, HFS...)
- Acknowledging change tasks for proper content
- Debug and understand mainframe JCL.
- Understand / manage file transfer protocols.
- Understand Control-M job scheduling.
- Elastic troubleshooting skills
- Troubleshooting and diagnostic skills - mandatory
- Training and coaching team

Roles & Responsibilities:
Transmissions Services - zOS Mainframe, JCL, Control-M, Elastic

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