4.1 cloudnw aws

AWS Connect Contact Center Engineer

Skills & Job Description:
1. Experience in building solution and implementing CCaaS
2. 1 to 2 years of hands-on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform
3. 3-4 years of hands-on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center Configuration, Queues and Prompts, Routing Profiles Agent / User Management
4. Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
5. Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
6. Code / Scripting capabilities (Python, JAVA)
7. Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise