Opd/ipd/tpa

**Roles and responsibilities**:

- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Assist the patient in getting Cashless facility at Medipulse
- Upload the documents at the end of the day, do audits, follow up on Payment etc.
- Have extensive knowledge of Hospital Billing software.
- Check IPD files daily and update the HIS at the end of the day.

**Skill sets/Experience we require**:

- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude