Geo IT Executive

Job Title : IT Executive

Work Location : Pondicherry

ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Business Context and Main Purpose of the Job:
The main purpose of the geography-based IT Analyst role is to support the IT Manager within area of responsibility as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams. Key to role is to understand the key interfaces into Global IT Innovation, Service Lines & Service Delivery within scope of responsibility and to work effectively with these teams in the delivery of IT Services to the business. The IT Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams. The IT Analyst is responsible for supporting the delivery of key global and L&H services aligned with the operating model. The IT Analyst will support the current and planned IT Network, User devices and other IT infrastructure at the factory and manage the cost and deliver higher user satisfaction in the process. The IT Analyst will partner with the business in best use of IT, proposed best tool/technology which can fit to Business problem and resolution which has a direct impact to Volume/Growth.

Main Accountabilities:
The main purpose of the IT Analyst is to support the IT Manager in delivery of responsibilities. Within area of responsibilities*, the IT Analyst will:
BUSINESS PARTNERING:
Engage with business teams within his/her area of responsibility to communicate, execute, deliverables which is lined up and scope the IT plan aligned with overall IT Scope.

INNOVATION ACTIVATION:

- Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
- Undertake the relevant project execution activities to support Local Growth Programs working with Service Lines in the delivery of these projects along with Factory Manager.

LEGACY & HERITAGE SERVICES:

- Input to review of L&H services within area of responsibility and help develop action plans for these.
- Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility

EXISTING GLOBAL IT SERVICES:

- Support the IT Manager to ensure effective delivery of day-to-day IT operations, ensuring that IT services delivered are as per business requirements
- Align with Unilever standard operating practise in delivery of IT Services & scope of work
- Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
- Contribute to implementing key actions to address service improvement areas.
- Inputs to and helps define Geography demand for Services and communicates these to Service Lines
- Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
- Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
- Responsible for Global Cyber security programme along with Factory Instrumentation, Engg Team for IT OT structure and awareness to end users under all Digital Programme.
- Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
- Escalate unresolved incidents on the basis of criticality to the IT Manager
- In the case of relevant incidents with core processes works together with the functions in order to activate BCP to minimize disruption
- Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
- Work with business teams to ensure that the benefits of the existing services and new/updated services within