Counsellor (Female)

1 week ago

Mohali Punjab, India Six Sigma Solutions Full time

**KEY RESULT AREAS**
- **Effective counselling for Enrolment of Prospective Students**

a. Increase student enrolment in programs offered by the institute by following sales marketing process.

b. Career counselling for prospective learners to ensure Sales.

c. Tele-Counseling and follow-up on database generated through structured campaigns.

d. Attending calls - Receiving, and responding, as pleasantly as possible while trying to provide full information, and support to the students, parents and channel partners.
- **Customer Relationship Management and data Management**

a. Create a customer service culture, always putting the customer needs first.

b. Ensure continuous interaction with the customer/ student to make sure that areas of concerns can be worked upon for improved service levels.

c. Lead by example; demonstrate excellent customer service to increase client satisfaction, and program growth.

d. Effective handling and use of CRM and ERP system.
- **Learning and Development**

a. Self-Inculcate the Training philosophies with WIN-WIN-WIN policy in the organization

b. Improve skills and knowledge by attending regular training programs.

c. Abide to all disciplinary procedures, guiding principles and core values of the Institute.

Innovative thinking and work on new Initiatives to bring tangible benefit to the Institute

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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