Virtual Customer Support

Job Title Customer Service Associate International Voice for Delhi Work from home Eligibility Criteria Minimum qualification should be 10 + 2 Excellent communication skills in English Comfortable working in Night Shifts. **Please read the complete job description** Greetings from Amazon Excellent Opportunity to start your career with Amazon CS for Work from Home customer service profiles. **IF INTERESTED, COPY THE LINK GIVEN BELOW AND OPEN IT IN A WEB BROWSER, CLICK ON “FIND JOBS” AND REGISTER YOUR DETAILS** To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs. Please note that the assessment is recorded so doing it solely is advised. Important/ Mandatory Note -: - Night Shift is mandatory as the team works 24x7. - To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. - Test is not compatible on mobile phone. - Post receiving the link the assessment has to be completed within 24 hrs. - It is mandatory to have excellent English communication skill to be eligible for this voice role. - Job Role - Contractual (3 -6 Months) Skill &Salary Details Compensation Fixed Range: ₹ 260000-312600 Additional Benefits Offered Excluding the package: - Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA - Internet Allowance - INR 1250/month i.e. INR 15000/- PA - Health insurance benefits up to 5.0 Lacs - Night Shift Allowance - INR 150/shift - Overtime Allowance as per business requirement - Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement) Desired skills: Action oriented, self-disciplined and organized Effective time management skills and ability to prioritize work time to ensure productivity and department standards Ability to communicate clearly with both internal and external customers Excellent comprehension skills - ability to clearly understand and address customer issues appropriately Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer Excellent Communication and typing skills Preferred Criteria: Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity Should ensure 'Work-like' environment with no disturbance during the work hours. Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season. Problem Solving Skills: Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations "Many of the problems we face have no textbook solution, and so we-happily-invent new ones." - Jeff Bezos We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun. Company Profile Amazon Development Centre (India) Pvt. Ltd. **Job Type**: Contractual / Temporary Contract length: 6 months **Salary**: Up to ₹25,000.00 per month **Benefits**: - Food allowance - Health insurance - Internet reimbursement - Life insurance - Paid sick time - Paid time off - Provident Fund - Work from home Schedule: - Rotational shift Supplemental Pay: - Overtime pay - Shift allowance - Yearly bonus Ability to commute/relocate: - Delhi, Delhi: Reliably com