Apprentice

**Recruitment Fraud Alert**

**What to know**:

- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

**About Commvault**

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We are excited to offer a career opportunity for an **Apprentice

**Key Responsibilities**
- Manage and troubleshoot customer cases using the ticketing system, ensuring timely resolution.
- Maintain ownership of each case, offering regular progress updates to customers.
- Uphold a customer-first mindset with a strong focus on service excellence.
- Collaborate with teammates to devise optimal solutions to complex challenges.
- Adhere to standard operating procedures (SOPs) and contribute to developing new ones where needed.
- Actively pursue learning opportunities to strengthen Backup & Recovery Commvault solutions & additional technical skills.
- Support internal stakeholders with reporting requests related to services and products.
- Submit weekly timesheets to help monitor utilization and team productivity.
- Maintain awareness of customer environments and ensure services align with contractual commitments.
- Operate independently with initiative while contributing positively to overall team performance.

**Qualifications & Skills**
**Education**:

- Bachelor’s degree in engineering (Computer Science, IT, Electronics), OR
- Basic knowledge of Windows and Linux operating systems
- Understanding of core networking concepts: TCP/IP, SCSI, iSCSI, Fibre Channel
- Familiarity with storage technologies (SAN, NAS, DAS)
- Awareness of cyber resilience and cybersecurity fundamentals
- Advantageous: Foundational knowledge of cloud platforms (AWS, GCP, Azure)
- Advantageous: Understanding of backup and recovery domain concepts **Additional Skills**:

- Strong verbal communication and telephone etiquette
- Clear and concise written communication
- Quick learner with a strong technical aptitude
- Team-oriented, yet self-motivated and independent
- Highly organized with effective time and task management

**Why Join Us**

We’re proud to be an equal opportunity employer that celebrates diversity and inclusion. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran status, marital status, or disability. Reasonable accommodations are available for individuals with disabilities throughout the hiring process and employment.

**More Details**:

- **Location**: Bangalore
- **Duration**: 12 months
- **Stipend**: ₹20,000 per month

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.