Customer Care Representative

15 hours ago

Ernakulam, India Hair's Culture Full time

**Hairs Culture** is the leader in Hair Transplantation and Hair Restoration in Kerala since 2010. We have branches in India and UAE.
- Required Customer Coordinators for our center in **Dubai**.

We are looking for an experienced customer service coordinator to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team complies with the organization's policies and procedures and offer consistency in service delivery. You will oversee the work of every team member and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.
- Qualification - Min. Degree
- Experience - Min. 1 yrs in sales and marketing (Healthcare industry experience preferred)
- Gender - Male
- Good communication skills and proficiency in MS Office
- Offering excellent customer service.
- Displaying extensive product knowledge.
- Overseeing the work of every employee in your team.
- We are promoting the vision of the organization.
- Conducting quality assurance surveys with customers and reporting findings to the staff.
- Handling customer complaints brought to your attention.
- Conducting regular training sessions with the team.
- Motivating the team to perform at their best.
- Excellent interpersonal and communication skills.
- Computer literate.
- Management skills.

**Salary**: ₹33,511.98 - ₹44,682.37 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Tamil (preferred)

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