Network Security Administrator I

**JOB DESCRIPTION**

**Key Accountabilities**
- Provide support to project managers on security/network deployments also suggest and detail design changes as and when needed
- Understanding complex technical issues and managing them within a fast-paced business environment
- Document planned and unplanned network events in appropriate tracking and turnover systems
- Exercises judgment in decision-making to routinely deliver FANATICAL customer support/New hires
- Ability to lead the Netsec team in the absence of an immediate manager
- Troubleshoot and resolve network events and create event documentation accordingly
- Take ownership of level-appropriate customer requests and issues, seeing them through to resolution
- Escalate support requests to next level engineers and communicate with Incident Management as appropriate
- Implementation of
**Gateway, Edge firewall and LBs**.

Adhere to Change Management and Maintenance policy and process
- Participate and provide input to Root Cause Analysis
- Review, provide input, and sign off on defined policy and process standards
- Excellent problem-solving abilities, coupled with a desire to take on responsibility
- Acts as the primary interface for the client or project manager for basic to intermediate projects.
- Gathers data for reporting and analysis
- Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.
- Effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.

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**Key Performance Indicators**
- Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results
- High level of first pass yield and success on written, quality checked, tested, and executed maintenances
- Prompt and correct responses to network events
- Maintain proficiency in troubleshooting, tools, and technologies

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**Person Specification**
- The Network Security Engineer I has an introductory to intermediate aptitude with:

- All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc )
- All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc )
- In depth knowledge on Firewall - Palo alto, Cisco ASA, Firepower, Juniper, F5 -LTM/AFM, Citrix Load balancers.
- Must have a good networking background and understanding.
- Initial firewall/IPS/IDS testing of parameters, operation, support, and commissioning.
- Knowledge of Analysis of VPNs implementation and Manage and Monitor all VPN connectivity.
- Working knowledge and hands-on experience on Linux/Unix OS is desirable

**The Network Security Engineer I is**
- Able to handle multiple tasks and prioritize work under pressure
- Detail-oriented in documenting information and able to own customer issues through resolution
- Capable of demonstrating sound problem-solving skills coupled with a desire to take on responsibility
- Passionate about technology and has a desire to expand technical knowledge
- A minimum of 2-5 years of recent network security experience with hands on expertise in CLI as well as GUI mode.

CCNP,CCNA Security level aptitude.

A minimum of 2-5 years of experience in implementing and managing firewalls ,LBs and WAFs of various vendors.

Excellent written and verbal communication skills
- Critical thinking skills and the ability to provide solutions with precision during high-pressure situations
- Schedule flexibility to include working a weekend day regularly and holidays as required by the business
- Has the ability to work on his/her own, be able to remain calm under pressure and to keep his managers informed of progress against a programme of work.

**About Rackspace Technology**

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