Cloud Solution Architect

We are looking for a highly motivated and passionate Cloud Solution Architect focusing on Digital and Application Innovation to join the Customer Success Unit. This customer-facing position is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within customers. And you will collaborate with Product engineering to share feedback into the development of Microsoft products and help develop Azure platforms.

**Responsibilities**:
Key responsibilities include:
Understanding Customer/Partner Technical Environment
- Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer/partner business outcomes. Learn to adapt business models, plans, and solutions to insights.
- Act as the voice of the customer (VOC)/partner by driving awareness of existing feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels.

Architecture Design and Deployment
- Leverage an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's agreed commitments to the customer/partner. Assess customer/partner needs and gathers information that helps others to identify growth opportunities.
- Propose viable solutions based on specific technical products, demonstrate complex concepts and prove the capability of those solutions through design collaboration sessions with the customer/partner.
- Identify technical blockers (e.g., changing configurations, sample coding) for selected products to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.

Practice Development
- Support research projects and contribute to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Learn to identify opportunities for IP re-use and consumption.

Trusted Advisor
- Identify and begin developing impactful relationships with internal teams and customer and partner/MCS technical specialists during initial preparation and ramp-up stages.

Thought Leadership
- Share ideas, insight, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products. Actively look for relevant communities to learn from and contribute to.
- Participate in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and share learnings with the internal team.

Customer Usage

Other
- Embody our culture and values

**Qualifications**:
Required Qualifications
- 10 + years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.