Customer Support/uk

1 week ago

Malad Mumbai Maharashtra, India Tech Mahindra Full time

Key Responsibilities
- Manage **inbound/outbound calls** professionally and efficiently.
- Troubleshoot customer concerns and provide timely solutions.
- Document all interactions and resolutions accurately.
- Uphold quality standards and meet performance metrics.
- Maintain up-to-date product/service knowledge.

Required Skills & Qualifications
- Excellent spoken English and a clear, neutral accent.
- 6+ months experience in **international voice support** preferred.
- Strong interpersonal and problem-solving skills.
- Comfortable with **rotational shifts** including night hours.
- Familiarity with CRM platforms is an advantage.

Perks & Benefits
- **5-day work week** with rotational offs.
- **One-way cab facility** for all employees (usually drop or pickup based on shift).
- Attractive incentives and growth opportunities.
- Comprehensive training and skill-building programs.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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