Non Voice Process

2 days ago

Gurugram Haryana, India Hemocean outsourcing Full time

Non Voice Process

Job description

Qualifications and Skills

Customer Service (Mandatory skill)

Communication Skills (Mandatory skill)

Problem Solving (Mandatory skill)

Multitasking: Ability to handle multiple tasks efficiently and effectively

Attention to Detail: Meticulous in approach to ensure accuracy and precision in work

Adaptability: Capability to adjust to new processes and technology quickly

Time Management: Proficient in managing time and meeting deadlines

Teamwork: Collaborative mindset to work effectively within a team

Roles and Responsibilities

Handle incoming and outgoing customer interactions through voice and non-voice channels

Resolve customer queries and complaints efficiently and courteously

Maintain accurate records of customer interactions and transactions

Collaborate with team members to improve customer service methods and strategies

Stay updated with product knowledge and service offerings

Identify and escalate priority issues to appropriate channels for resolution

Prepare reports and summaries of customer interactions as required

Perform additional duties and responsibilities as assigned by the management

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,137.23 - ₹30,031.34 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7903809796

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