Web Solutions Executive

3 days ago

Hubli, India Apeiron Global Pvt. Ltd. Full time

The Web Solutions Executive is an entry-level position that supports Dedicated, VPS, and Cloud Hosting clients via phone, support ticket, and chat platforms on various technical issues. Varying shifts are available.

**Responsibilities and Duties**

**Job Duties**:

- Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility.
- Escalates or flags tickets and calls to Level II, III, or Supervisor when necessary.
- Utilizes Level I security access to Account Management System (Pavo) to assist customers.
- Monitors servers including booting a machine when necessary.
- Responds to server alerts as per instructions from supervisory staff.
- Responsible for server stability.
- Transfers account between servers when necessary for load balancing or account upgrades.
- Document all answered calls and help desk tickets accordingly
- Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
- Continues development of Lunarpages and systems knowledge to more effectively answer calls.
- Performs miscellaneous job-related duties as assigned.

**Required Experience, Skills, and Qualifications**
- Ability to communicate effectively, both orally and in writing
- Punctuality
- Knowledge of customer service principles, techniques, systems, and standards
- Ability to work well with the public via phone, support ticket, and chat
- Ability to work in a team environment
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
- Knowledge of Linux required
- Knowledge of SSH required
- Previous server administration is a plus.
- Knowledge of relational databases including a database query language
- Understanding of HTML, PHP, or other scripting languages
- Understanding ASP/JSP helpful
- Ability to work productively and efficiently to meet deadlines and quotas
- Analytical skills
- Ability to work in a team environment
- Familiar With Hosting products and services
- Internet and computer skills include but are limited to:

- General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
- Operating Systems
- General knowledge of HTML Editors
- The ability to use an HTML editor is a plus
- Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari, and Internet Explorer
- MS Office Applications: Word, Excel, Outlook
- Web forums, blogs, or bulletin boards
- Familiarity with cPanel, LPCP, Plesk, or other web hosting tools
- Familiarity with file transfer via the Internet (FTP/SFTP)
- Familiarity with DNS troubleshooting
- Familiarity with how to migrate a website and/or scripts
- Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

**Salary**: ₹180,000.00 - ₹210,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

  • Esri web developer

    4 weeks ago

    Hubli, India People Prime Worldwide Full time

    About Company : Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services,...

  • Web Designer

    2 days ago

    Hubli, India Apeiron Global Pvt Ltd Full time

    Job Description: - Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients. - Develop and maintain robust Webstyle guides for all our consumer - and business-facing products. - Provide thought-leadership on Web design best practices and next-generation digital trends. - Create high-fidelity mock-ups...

  • Sr. Web Designer

    2 days ago

    Hubli, Karnataka, India Apeiron Global Pvt Ltd Full time

    Job SummaryApeiron Global is looking for a dynamic Web designer who will create the look, layout, feel, functionality and features of all the websites we are developing. You will work on developing new websites and on enhancing our existing Web properties. You will work closely with our creative directors, project managers, strategists and other design team...

  • Senior developer support engineer

    4 weeks ago

    Hubli, India RingCentral Full time

    We are looking for a passionate and skilled Product Support Engineer with 2+ years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter,...

  • Junior Digital Marketing Executive

    2 weeks ago

    Hubli, Karnataka, India Vocal Tech Solutions LLP Full time ₹ 85,000 - ₹ 1,75,000 per year

    Company: Vocal Tech India Pvt LtdLocation: [Hubli, Karnataka]Job Type: Full-TimeAre you a talented and innovative Web Developer looking for a new challenge? Join our dynamic team at Vocal Tech India Pvt Ltd and work on exciting projects that make a real impact. We are seeking a skilled Web Developer to contribute their expertise in designing, developing, and...

  • Senior Statistician

    2 weeks ago

    Hubli, India Options Executive Search Private Limited Full time

    Company: Client of Option Executive Search, US Based Analytics, advisory, and management consulting companyAs a senior statistician , you’ll combine strong statistical expertise with hands-on experience in designing and weighting samples for face-to-face, phone and web surveys of the World Poll and other global research projects. You’ll bring a deep...

  • Senior Statistician

    2 weeks ago

    Hubli, India Options Executive Search Private Limited Full time

    Company: Client of Option Executive Search, US Based Analytics, advisory, and management consulting companyAs a senior statistician , you’ll combine strong statistical expertise with hands-on experience in designing and weighting samples for face-to-face, phone and web surveys of the World Poll and other global research projects. You’ll bring a deep...

  • Adobe Experience Manager

    3 weeks ago

    Hubli, India NeerInfo Solutions Full time

    Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Manager (AEM) Sites12 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: Engage in the design, construction, and configuration of applications tailored to...

  • Adobe Experience Manager

    3 weeks ago

    Hubli, India NeerInfo Solutions Full time

    Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Manager (AEM) Sites12 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: Engage in the design, construction, and configuration of applications tailored to...

  • Full Stack Engineer

    3 days ago

    Hubli, India SKY IT Solutions Full time

    About Us:Sky IT Solution is an innovative and fast-growing tech company committed to delivering cutting-edge solutions. We are looking for a passionate and skilled Full Stack Developer with expertise in the MERN stack to join our dynamic development team. If you are someone who thrives in a collaborative, fast-paced environment and enjoys building scalable...