Debt Counsellor

**Role brief**:
**Role Description**:

- **Lead generation**: Generate new customer leads through various Inbound & outbound calls and provide a healthy sale pipeline.
- **Customer Assessment**: Evaluate the financial situation of customers, including their income, expenses and outstanding debts, to understand their eligibility for the debt relief program.
- **Debt Counseling**: Provide guidance on the debt settlement process, including budgeting, savings plans, etc.
- **Program Enrollment**: Assist customers in enrolling in the debt relief program, explaining program benefits, requirements and next steps.
- **Documentation**:Ensure all necessary documentation is collected, verified and accurately recorded in the customer management system.
- **Relationship management**:Maintain regular contact with customers to monitor progress, address any concerns and encourage program adherence.
- **Lead Management**:Utilize the company’s CRM system to update and manage customer interactions, ensuring timely follow-up and proper lead categorization.
- **Compliance**: Adhere to all regulatory and company guidelines while providing debt relief solutions, maintaining the highest standards of ethics and integrity.
- **Targets**: Achieving the assigned monthly sales targets.
- **Collaboration**: Work with other departments to provide feedback on customer needs and preferences, contributing to the evolution of current programs/ development of new programs.

**Role requirement**:
Educational Qualification & Experience:

- Bachelor's degree in any field. PGDM/MBA- Sales & Marketing will be an added advantage.
- Proven track record of success in B2C sales, preferably within the fintech or financial services industry.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

**Functional Skills**
- Excellent communication and interpersonal skills in English and Hindi (additional languages are a plus), with the ability to build rapport and trust with diverse audiences.
- Strong understanding of consumer behaviour and financial products, with the ability to simplify complex concepts for consumers. Understanding of financial concepts such as budgeting, debt management, and savings.
- Proficiency in using CRM software and Microsoft Office (Word, Excel)
- Self-motivated and results-oriented, with a passion for exceeding targets and delivering exceptional customer experiences.

**Behavioral Skills**
- Demonstrate ability to work independently with a high level of initiative and drive.
- Strong problem-solving skills and ability to think creatively to overcome obstacles.
- Proactive attitude with a willingness to take ownership of tasks and follow through to completion.
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
- Collaborative mindset with a willingness to contribute ideas and work as part of a team to achieve common goals.

**Job Types**: Full-time, Permanent

Pay: Up to ₹480,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Compensation Package:

- Performance bonus

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Business development: 1 year (required)
- Inside sales: 1 year (required)
- B2C Sales: 1 year (required)
- Telesales: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Shift availability:

- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 7017132179
Expected Start Date: 04/11/2024