Receptionist and Telecaller

**Key Responsibilities:

- **
- **Outbound Calls**: Making calls to potential customers to promote products or services, explaining features, benefits, and pricing.
- **Inbound Call Handling**: Addressing customer inquiries, concerns, and complaints.
- **Lead Generation**: Identifying and qualifying potential leads through telemarketing efforts.
- **Customer Engagement**: Building rapport and maintaining positive relationships with customers.
- **Follow-Up**: Following up with leads and existing customers to ensure satisfaction and drive sales.
- **Sales Goals**: Meeting sales targets and contributing to team performance.
- **Record Keeping**: Maintaining accurate records of customer interactions in the database.
- **Script Adherence**: Following communication scripts and guidelines to maintain consistency.
- **Complaint Resolution**: Resolving customer complaints and providing solutions quickly and professionally.
- **Product Knowledge**: Possessing in-depth knowledge of the company's products or services.
- **CRM Updates**: Keeping the Customer Relationship Management (CRM) system updated with accurate customer information.

Essential Skills:

- **Excellent Communication Skills**: Proficient in verbal and written communication, including active listening and persuasive abilities.
- **Interpersonal Skills**: Ability to build rapport, establish positive relationships, and effectively interact with customers.
- **Persuasion and Negotiation Skills**: Ability to persuade customers to make purchases or schedule appointments.
- **Sales Acumen**: Understanding of sales processes and techniques, including lead generation and closing deals.
- **Customer Service Skills**: Ability to handle customer inquiries, address concerns, and resolve complaints effectively.
- **Computer Skills**: Proficiency in using CRM systems and other relevant software.
- **Resilience**: Ability to handle rejections and maintain a positive attitude.
- **Time Management**: Ability to manage time effectively and meet sales targets.
- **Adaptability**: Ability to adjust communication styles to suit different customer personalities.

**Job Types**: Full-time, Fresher, Internship

Pay: From ₹10,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 26/05/2025