Infrastructure Architect

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Responsible for developing, roadmap planning and maintaining the Enterprise System Management (ESM) tools related to Network Monitoring and Management, providing reactive and proactive alerts that enable unscheduled disruption to IT services to be quickly identified. This also includes constantly supporting Operations Team with corresponding Enterprise System Management (ESM) tools. The Infrastructure Monitoring Network Engineer is a technical lead for network monitoring related products in the ESM toolset.
The role of Infrastructure Monitoring - Network Monitoring Engineer (Supervising Associate) will centre on the following points
- Ownership of the Network Monitoring and Management tools within the Enterprise System Management (ESM) solution including
- Planning & support of tool execution and assembly,
- Individual tool roadmap planning
- Patch verification
- Version verification
- Interface to tool vendor product development and support
- Functional enhancements
- Tool security
- Level 3 support in the incident management process for these Enterprise System Management (ESM) tools
- Participation in the overall fine-tuning process and best practices / standards framework
- Patch verification
- Version verification
- Interface to tool vendor product development and support
- Functional enhancements
- Tool security
- Level 3 support in the incident management process for these Enterprise System Management (ESM) tools
- Participation in the overall fine-tuning process and best practices / standards framework

**Required Technical and Professional Expertise**
- The role requires the individual to be a technical lead within their scope of the Enterprise System Management (ESM) solution where they are a level 3 Subject Matter Expert in close alignment with the Infrastructure Monitoring Lead. In addition the role requires decision making skills related to:

- Usage of Subject Matter Expert (SME) knowledge in the Enterprise System Management (ESM) Network Monitoring tools to develop solutions that will enhance the value these tools bring to EY, and to present these solutions to the Infrastructure Monitoring Lead for final approval
- Creation and maintenance of documentation to support Event Configuration Technicians within Operations. This includes documentation for patching, new versions and new / enhanced functionality as well as processes like backup, usage and scheduled maintenance tasks.
- Validation of patches and new versions for tools within their Subject Matter Expertise
- Working closely with vendor support to solve issues and restore services quickly
- Proposal of roadmap for tools within their Subject Matter Expert in close alignment with the Infrastructure Monitoring Lead for final approval

**Preferred Technical and Professional Experience**
- Good interpersonal, communication, organizational and decision-making skills
- Good project management skills
- Ability to deal with escalations and difficult situations/people under pressure
- Ability to understand and deal with cultural differences
- Strong knowledge of Enterprise System Management tools, and up-to-date Subject Matter Expert knowledge in at least three tools
- Strong programming & scripting skills
- Good knowledge of databases (MS SQL / Oracle)
- Excellent working knowledge in Operating Systems (MS Windows, Linux, UNIX) and/or Networking (WAN, LAN, Firewall) and all associated services like Active Directory, DNS, File & Print, TCP/IP, and Routing protocols
- English language skills - excellent written and verbal communication
- Strong knowledge of SNMP
- Experience with Moogsoft Platform Architect
- Moogsoft AIOPS Installation and Implementation
- Moogsoft Cook books and recipes
- Good in Python Scripting
- Understanding of on-prem, cloud, and hybrid deployment models

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citize