Junior Executive

5 days ago


Kolkata, India Durafit Full time

Manage Inbound /Outbound calls
- Managing a team of representatives offering customer support
- Resolving customer complaints brought to your attention
- Over-seeing the customer service process
- Monitoring the work of individual representatives and of the team
- Possessing excellent product knowledge to enhance customer support
- Maintaining a pleasant working environment for your team
- Planning the training and standardization of service
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- 10th or 12th Passed.
- Experienced or freshers both can also apply.
- Customer centric approach and Patience must.
- Experience of Zoho ERP will be an advantage.

Language : Bengali & English
**HINDI LANGUAGE IS MANDATORY FOR THIS ROLE. **)

**Benefits**:

- Performance-Based Incentives.
- Annual Vacation.
- Monthly Employee Engagements.
- Employee-friendly work environment.
- **Work from Home **.


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